SHIPPING AND DELIVERY PERIOD
We send all our packages by certified package from Monday until Friday. It does not deliver on Sunday. You can receive the package directly at DHL or CORREOS EXPRESS agency closest to your home, for more convenience. The indicated delivery period refers to the working days and does not start until your payment is received. If your payment or your order is confirmed before 12.00 a.m., your package leaves the same day, if it is more late, your package leaves after 24 hours. For deliveries in the Canary Islands, in Melilla, in Ceuta or outside Spain consult costs and delivery times before placing the order.
Due to the personal nature of our products, we can not accept returns, except in case of defective product. If you received a defective product You have a period of 7 days from the date of delivery to return the product. In case of a claim, before sending the Product, observe that it is really defective and contact us at the e-mail address email@example.com to rule out handling instructions.
The team of Unlock the Passion will be happy to answer any concerns you have about the operation of your product. To make the return you must contact us through our email firstname.lastname@example.org The following information must be specified in the email:
Your personal information
Number of your order
Reason for the return
Inform us if you want an exchange or a discount on your client account.
All returned products must be intact, complete and in their original packaging. Not having been used in any case. Once we verify that the product is complete and in perfect condition, we will refund the amount of that product. Once the product is received, our team will verify the fault and only those that are really defective will be replaced by new ones. The products that after our check-up will turn out to be non-defective will be sent back with instructions about the possible use problems that are causing the failures. We reserve the right to refuse a return if we doubt the conditions in which the product has reached us. If you do not want the exchange, a discount will be credited to your client account. No exchange, discount or refund can be made if the products are not returned to our customer service in normal shipping method, before the 7 day period (from the receipt of your order). We will not accept responsibility for the products lost in transit in the case of a return. A product offered for free can not be reimbursed or returned.
Refunds of an accepted budget for products customized by the Client will not be accepted.